Welcome to the second edition of Customer Relationship Management: Concepts and Technologies. Browse through our easy-to-use of PowerPoint business diagrams.

Building relationships with customers that will provide little value could result in a loss of time, staff and financial resources.
Free CRM is a web service that can …
It explains what CRM is, the benefi ts it delivers, the contexts in which it is used, the technologies that are deployed, and how it can be implemented. Therefore, relationships should be built with customers that are likely to provide value for services. Properly prepared visuals for the purpose can make a lot of difference. The CRM Guide to Customer Relationship Management, Addison-Wesley, Boston, 2002 Goodhue, D. L., Wixon B. H., and Watson, H. J., “Realizing Business Benefits Through CRM: Hitting the Right Target In The Right Way” MIS Quarterly Executive, Vol. BPOs, KPOs and Customer service departments will find this deck very useful to train their teams. CRM helps organisations streamline processes, build customer relationships, increase sales, improve customer service, and increase profitability. Customer Relationship Management in Banking Sector - authorSTREAM Presentation. STRATEGICALLY SIGNIFICANT CUSTOMERS : Customer relationship management focuses on strategically significant markets. This set of pre-designed PowerPoint Customer Relationship Management Template will … Customer Relationship Management (CRM) is a strategy that companies use to manage interactions with customers and potential customers. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. CRM- A Powerful Tool : CRM- A P owerful Tool Help to exploit sales potential and maximize the value of the customer to the bank. Thus, to ease the process for you, we bring an entire set of ready-to-use substitute. Customer Relationship Management (also known as CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. The book provides a comprehensive and balanced review of Customer Relationship Management. Customer Relationship Management or CRM platforms act as a bridge between the company and customers by providing some measure of control and coordination between the two. This helps you give your presentation on CUSTOMER RELATIONSHIP MANAGEMENT in a conference, a school lecture, a business proposal, in a webinar and business and professional … Customer Relationship Management Presented By: John Sept Paul Hauser Chutchat Kidkul Jeffrey Allen Shannon Curran Objectives What is the Promise of CRM Why it is Important CRM Models Real Life Scenarios Web Based vs Intranet What is CRM Processes that help form better relationships with customers to improve customer satisfaction and provide the highest level of customer service.

Customer Relationship Management (CRM) is basically a University Presentation and mostly data copied from Wikipedia and some other references. However, both these services are paid. 1, 2, 2002, pp. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. 79-96. Not all customers are equally important.